📋 This Privacy Policy explains how AdvanceNeo collects, uses, and protects your personal data in compliance with GDPR, CCPA, and other applicable regulations.
1. Introduction and Scope
AdvanceNeo ("Company," "we," "us," or "our") operates the advanceneo.digital website and related services ("Services"). This Privacy Policy governs how we collect, use, disclose, and safeguard your information.
This policy applies to:
- Our website visitors and users
- Customers who use our analytics platform
- Users of our services and applications
- Any personal data we process
2. Information We Collect
2.1 Information You Provide Directly
We collect information that you provide when you:
- Create an account or register for our Services
- Fill out contact forms or request information
- Subscribe to our newsletter
- Communicate with us via email or contact forms
- Purchase or use our Services
This information may include: name, email address, phone number, company name, job title, billing information, and any other details you provide.
2.2 Information Collected Automatically
- Website Usage: Pages visited, time spent, click behavior, referral sources
- Device Information: IP address, browser type, operating system, device type
- Cookies and Tracking: Session data, user preferences, analytics
- Service Usage: Features used, interactions, and platform activity
2.3 Information from Third Parties
We may receive information about you from:
- Analytics providers and web hosting partners
- Third-party integrations you authorize
- Business partners and affiliates
- Publicly available sources
3. How We Use Your Information
We use collected information for:
- Service Delivery: Providing, maintaining, and improving our Services
- Communication: Responding to inquiries, sending newsletters, service updates
- Account Management: Account creation, authentication, and management
- Analytics: Understanding user behavior and improving our platform
- Personalization: Tailoring content and recommendations
- Marketing: Promotional communications (with your consent)
- Legal Compliance: Fulfilling legal obligations
- Security: Detecting fraud and protecting our Services
4. Data Sharing and Third Parties
We may share your information with:
- Service Providers: Cloud providers, payment processors, analytics providers
- Business Partners: Partners for joint offerings (with your consent)
- Legal Compliance: Law enforcement or regulatory bodies when required
- Aggregated Data: Non-identifying, aggregated analytics
We do not sell personal data to third parties.
5. Data Retention Policies
- Account Data: Retained while your account is active, plus 30 days after deletion
- Analytics Data: Typically retained for 12-24 months
- Marketing Communications: Retained until you unsubscribe
- Support Conversations: Retained for 12 months for quality purposes
- Legal/Compliance Data: Retained as required by law
6. Your Rights Under Data Protection Laws
Under GDPR (EU Residents)
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict processing
- Data portability
- Withdraw consent
- Lodge a complaint with supervisory authorities
Under CCPA (California Residents)
California residents have rights to:
- Know what personal information is collected
- Know whether personal information is sold or disclosed
- Opt-out of the sale or sharing of personal information
- Delete personal information collected
- Non-discrimination for exercising CCPA rights
7. International Data Transfers
AdvanceNeo operates globally. If you're located in the EU, your data may be transferred to and processed in countries outside the EEA. We ensure adequate safeguards through:
- Standard Contractual Clauses
- Binding Corporate Rules
- Adequacy Decisions
- Your explicit consent
8. Children's Privacy
Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover such information has been collected, we will delete it immediately.
9. Security Measures
We implement comprehensive security measures:
- Data encryption in transit (HTTPS/TLS)
- Data encryption at rest
- Access controls and authentication
- Regular security audits and penetration testing
- Employee training on data protection
- Incident response procedures
- ISO 27001 certification
- SOC 2 compliance
10. Cookies and Tracking Technologies
We use cookies for:
- Essential Cookies: Session management, authentication, security
- Analytics Cookies: Understanding user behavior and platform improvements
- Functionality Cookies: Remembering preferences and settings
- Marketing Cookies: Tracking marketing effectiveness
For more information, see our Cookie Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or by prominently posting the updated policy on our website. Your continued use of our Services constitutes acceptance of the updated Privacy Policy.
12. Contact Information
For privacy-related inquiries, contact us at:
AdvanceNeo Data Protection Officer
Email: privacy@advanceneo.digital
Address: 51-55 Vitosha Boulevard, Sofia 1000, Bulgaria
Phone: +359 (0)2 8956 2104