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📍 Office Location
51-55 Vitosha Boulevard
Sofia 1000
Bulgaria
📍 Sofia, Bulgaria
Business Intelligence Hub
Business Intelligence Hub
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Frequently Asked Questions
What is your response time for inquiries?
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We aim to respond to all inquiries within 24 business hours. For urgent matters, you can call our office directly during business hours (Mon-Fri, 9:00 AM - 6:00 PM EET).
Do you offer free consultations?
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Yes! We offer complimentary initial consultations to understand your analytics needs and discuss how AdvanceNeo can help your business. Contact us to schedule a consultation with one of our experts.
Can you integrate with our existing tools?
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AdvanceNeo integrates with 50+ popular data sources and applications. Our team can help you connect your existing tools and systems. Contact us to discuss your specific integration needs.
What kind of support do you provide?
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We offer comprehensive support including email support, phone support, training, and implementation assistance. Enterprise plans include dedicated account managers and priority support. Reach out to learn more about support options for your needs.
Do you have offices in other countries?
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Our headquarters is in Sofia, Bulgaria. We serve clients across Europe and beyond through our cloud-based platform. Our team is available to support clients globally, though our primary office hours are in EET (Eastern European Time).
How secure is my data with AdvanceNeo?
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Data security is our top priority. We implement enterprise-grade encryption, access controls, and comply with GDPR, CCPA, and other international standards. We're ISO 27001 and SOC 2 certified. See our Privacy Policy and Terms of Service for details.